Terms and Conditions

COMPTON VERNEY TERMS AND CONDITIONS FOR USE OF THIS SITE

These are the terms and conditions relating to the use by you of the comptonverney.org.uk website.  Please note:  By using this website, you confirm that you accept these Terms of Use and that you agree to comply with them. These Terms of Use will apply to any use of the Site (whether as a guest or a registered user), including (without limitation) accessing, browsing, or registering to use the Site (where applicable). Please read the Terms of Use carefully and make sure that you understand them before using the Site. If you refuse to accept these Terms of Use, you must not use the Site.

We may amend these Terms of Use from time to time. Please check these Terms of Use regularly to ensure you understand the terms which will apply at that time. You should print a copy of these Terms of Use or save them to your computer for future reference.

  1. USE OF WEBSITE

1.1 All use of the website www.comptonverney.org.uk (‘the Site’) is subject to the terms and conditions below.

1.2 These terms are a legal agreement between us and can only be modified with our consent. We reserve the right to change the terms at our discretion by changing them on the website.

2. INFORMATION ABOUT US

www.comptonverney.org is a website operated by Compton Verney House Trust and Compton Verney Publications Ltd (“We”). The Compton Verney House Trust (registered charity number 1032478) with registered office and operational address at Compton Verney, Warwickshire CV35 9HZ is an independent charitable trust.  Compton Verney Publications Ltd (company registration number 3101327) with registered office address at Compton Verney, Warwickshire CV35 9HZ  is a wholly owned subsidiary of Compton Verney House Trust and performs the Trust’s trading activities. All profits of the trading company are transferred to Compton Verney House Trust under a gift aid declaration.

The VAT number of Compton Verney House Trust is 585392696.

3. ACCURACY OF INFORMATION AND DISCLAIMER

3.1 Compton Verney House Trust (CVHT) and its designated parties in charge of content on the website do their best to ensure that all information on the Site is accurate. If you find any inaccurate information on the Site let us know and we will correct it, where we agree, as soon as practicable.

Due to the inherent nature of the Internet, errors, interruptions and delays may occur in the service at any time. Accordingly, the Site is provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind. We do not accept any liability arising from any interruption in availability.

We reserve absolutely the right to withdraw or suspend the Site where we deem this to be necessary without notice and will not be liable to you for such unavailability.

3.2 We make no representations that information is accurate and up-to-date or complete and accept no liability for any loss or damage caused by inaccurate information. This Site provides a large amount of information and data and there will inevitably be errors in it.

3.3 CVHT also cannot accept responsibility for the accuracy of information on its websites but where discrepancies and inaccuracies are found, let us know and we will correct it, where we agree, as soon as practicable.

3.4 Although we hope this Site will be of interest to users, you are responsible for checking the accuracy of relevant facts, instructions, suggestions and/or opinions given on the Site before entering into any commitment based upon them. We do not accept any liability arising from any inaccuracy or omission in the information.

3.5 Any views expressed in messages or adverts on the Site are not necessarily those of “CVHT” or anyone connected with it

4. COPYRIGHT

4.1 We are the owner or the licensee of all intellectual property rights in this website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The copyright material, trade names and other proprietary information, includes, but is not limited to, text, software, photos, graphics and may in future include video, graphics, music and sound. We, or our licensors, own copyright and/or database right in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part except as provided in these Terms.

4.2 You may download information from the Site for your own personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

4.3 You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors. The products, technology or processes described in this website may be the subject of other intellectual property rights reserved by us or by other third parties. No licence is granted in respect of those intellectual property rights.

4.4 If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. LINKING TO OUR WEBSITE

We welcome ‘hot links’ to the home page of our Site provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation.

You may not display the content of the Site (or any page from it) or allow such content to be displayed surrounded or framed by material not originating from us without our consent. Nor may you create a link to any part of the Site other than the home page (known as ‘deep linking’) without our prior written approval. We reserve the right to withdraw linking permission without notice.

6. LINKING TO OTHER WEBSITES

On the Site you may be offered automatic links to other websites which are operated by other people. While we hope you will be interested in those websites, using such a link means you are leaving our Site.  Therefore you acknowledge that the content on those pages is not subject to our control, their owners may be independent from us and we do not endorse or accept any responsibility for their content. We will not be liable for any loss or damage that may arise from your use of them.

7. COMPUTER VIRUSES, HACKING AND OTHER OFFENCES

We will use reasonable endeavours to ensure that the Site does not contain or promulgate any viruses or other malicious code. However, it is recommended that you should virus check all materials downloaded from the Site and regularly check for the presence of viruses and other malicious code. We exclude to the fullest extent permitted by applicable laws all liability in connection with any damage or loss caused by computer viruses or other malicious code originating or contracted from the Site or on any website linked to it.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our site is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

8. PROHIBITED USE

You agree not to use the Site:

  • to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the Site;
  • to misrepresent your identity;
  • to disseminate any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes”, or any other form of solicitation or for any other commercial purposes (which would include using the Site to promote or encourage the sale of your goods/services);
  • to transmit or re-circulate any material obtained from the Site to any third party except where expressly permitted on the Site;
  • to obtain and/or store personal data derived from the Site;
  • in such a way so as to remove the copyright or trade mark notice(s) from any copies of any content made in accordance with these Terms of Use;
  • to disseminate any material which is abusive, defamatory or obscene, may harass, offend or inconvenience any person, applauds, encourages or entices abuse, discrimination or criminal activity or which might restrict or inhibit the use and enjoyment of the Site by any person;
  • to harm the Site or disseminate any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or otherwise to hack (or attempt to hack) into the Site;
  • in any way that might harm any person or infringe third party privacy or other rights;
  • in any way that is unlawful (including fraudulent) or that might bring us or any of our associates into disrepute; or
  • to post link(s) that take users to material that contravenes any of the above restrictions.

9. OUR LIABILITY

9.1 The information contained in this website has been prepared solely for the purpose of providing information about the Compton Verney and our services.  We provide the information on this Site free of any access charge. This is on the basis of no liability for the information given.

9.2 The Site is intended only for domestic and private use. Accordingly, we will not accept any liability to you for any direct or any indirect or consequential loss, any loss of profit, loss of business, business interruption, or loss of business opportunity. Subject as provided below, all terms implied by law are excluded.

9.3 We accept liability for death or personal injury caused by negligence or responsibility for fraudulent misrepresentation that cannot, under English law, be excluded.

9.4 We are a distributor and publisher of content supplied by third parties and users of the Site. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or users, are those of the authors or distributors and not of us. We do not necessarily endorse nor are we responsible for the accuracy or reliability of any opinion, advice or statement made on the Site.

9.5 The information on the Site is not intended to address your particular requirements. Such information does not constitute any form of advice or recommendation by us and is not intended to be relied upon by you in making (or refraining from making) any specific investment, or other, decisions. You should take your own advice.

9.6 If you make an arrangement with anyone named or in connection with the Site this is at your sole risk.

10. PRIVACY POLICY

10.1 The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, we cannot be held liable in the unlikely event of a breach of our secure computer servers.

10.2 We do not retain any personal data that you may provide to us in the course of using the Site (for example, your email address) except for the purposes of processing your enquiry, request or in some cases, via purchases.  We do not sell any such data to any third party.

11. LEGAL JURISDICTION

Each of the paragraphs of these Terms of Use operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms of Use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These Terms of Use are governed by English law and are available only in English. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any dispute or claim arising under these Terms of Use. The place of performance shall be England.

12. FURTHER INFORMATION

If you have any concerns about the material that which appears on our website, want further information on these conditions or have any queries on them, please contact: info@comptonverney.org.uk.

13. Online Shop & Ticket Purchase Terms and Conditions

These terms and conditions apply to all purchases of the following made by you through the website under the domain name www.comptonverney.org (the website):

Products meaning any goods or merchandise advertised for purchase on the website from time to time.

Compton Verney tickets meaning any tickets advertised for purchase on the website, Memberships and Annual Passes meaning passes valid for twelve (12) months from the date of purchase.

Information about us

www.comptonverney.org is a website operated by Compton Verney House Trust and Compton Verney Publications Ltd (“We”). The Compton Verney House Trust (registered charity number 1032478) with registered office and operational address at Compton Verney, Warwickshire CV35 9HZ is an independent charitable trust.  Compton Verney Publications Ltd (company registration number 3101327) with registered office address at Compton Verney, Warwickshire CV35 9HZ  is a wholly owned subsidiary of Compton Verney House Trust and performs the Trust’s trading activities. All profits of the trading company are transferred to Compton Verney House Trust under a gift aid declaration.

The VAT number of Compton Verney House Trust is 585392696.

Online ticket purchase terms and conditions

This website allows visitors to buy tickets to Compton Verney using a secure online booking package. Tickets purchased on the online booking page may be subject to a per-booking service charge irrespective of the number of tickets purchased. The booking fee applies once per order, regardless of the quantity of tickets purchased. The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction including ticket delivery costs.

This website allows you to purchase Annual Memberships and Annual Passes. They are issued subject to the following terms and conditions and the terms set out in the remainder of these Online Shop & Ticket Purchase Terms and Conditions. Full details of the benefits are issued with the Annual Membership.

Before making a purchase, please carefully review your individual selection. Subject to the terms of the paragraph on Consumer Rights set out above, once purchase has been confirmed in a Dispatch Confirmation, tickets cannot be exchanged, refunded or returned.

Please allow ample time for delivery of your tickets. For delivery of tickets by post, tickets must be booked at least 7 working days in advance.

All tickets will be sent to the address set out in the Dispatch Confirmation using Royal Mail’s Recorded Delivery.

For collection of tickets on the day of the visit at the Visitor Welcome Centre, tickets can be booked up to and including 2 working days in advance.

Visitors are advised to check their tickets upon receipt.

Please keep tickets in a safe place as no duplicate tickets will be issued to replace lost or stolen tickets.

Tickets are not transferable and accordingly may not be sold or passed to any third party.

Most major credit and debit cards are accepted (VISA, MasterCard, Solo, Electron, Delta and Maestro). Please note American Express and Diners Card are NOT accepted.

All prices are correct at the time of publishing. However, they are subject to change without prior notice. Prices confirmed in a Dispatch Confirmation will not be affected by such changes. For clarification of ticket types, please note:

  • A child is aged between 5 and 15 years inclusive.
  • Children aged 4 and under go free. Children under 14 years must be accompanied by an adult.
  • An adult is aged 16 years and over.
  • A senior citizen is aged 60 years and over.
  • A disabled person. A child, adult or senior who holds proof of receipt of incapacity benefit, disabled persons tax credit or disability living allowance.
  • A disabled helper. A person accompanying a disabled person.
  • A student. An adult or senior who holds any type of valid photographic identity card showing they are a student.
  • A family: 2 adults and up to 4 children.

For concession tickets, appropriate identity may be requested at the point of collection. Please ensure that you bring complete and up to date identity on the day as you may be asked to pay the full price of admission if appropriate identity cannot be produced or our staff are not satisfied that the identity produced is appropriate for the concession type.

Online bookings are for a maximum of 14 visitors. Special rates are available for groups of 15 or more visitors. All group enquiries must contact groupbookings@comptonverney.org. or telephone 01926 645516 from the UK or (+44)1926 645516 from outside the UK.

All e-tickets purchased must be redeemed within 6 months from the date of purchase.

No refunds will be made for unused tickets and the date cannot be extended.

Tickets purchased in advance cannot be used in conjunction with any voucher, promotion, special offer or inclusive travel package. Promotional vouchers can only be used when purchasing a ticket at the ticket office on the day of the visit.

Visitors who wish to collect their tickets on the day of their visit will need to quote their name and booking reference, (provided to them at the time of purchase), in order to collect tickets. Please ensure that you bring your booking reference with you. Credit/debit card holders must be present with their payment card when collecting tickets. Please ensure that you have with you the correct payment card with which you made the booking. We reserve the right to refuse admission if the correct booking reference and/or payment card is not produced.

Visitors are reminded that for technical, operational or meteorological reasons, some facilities may be removed or closed or entertainment cancelled and/or altered at any time. We reserve the right to change the programme of attractions, events and entertainment if at any time it is deemed necessary or appropriate to do so due to circumstances beyond our reasonable control.

Admission tickets do not entitle holders to entry to other specific events for which a special event ticket is required and must be purchased separately either through the website or the booking office.

We reserve the right, in our absolute discretion, to refuse entry or admission to or remove from our site any visitor who:

  • has behaved in a manner which, in our opinion has, or is likely to, adversely affect the enjoyment of other visitors;
  • has used threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;
  • is or appears to be under the influence of drugs or alcohol.

Any individual or group refused entry or removed from the site for any of the reasons set out above will not be entitled to a refund of all or part of any monies already paid to us.

Car parking is included in the price of any tickets. Visitors are responsible for parking their own vehicles.

For information about a ticket purchase you have made, please call 01926 645500.

This website allows you to purchase Annual Memberships and Annual Tickets. They are issued subject to the following terms and conditions and the terms set out in the remainder of these Online Shop & Ticket Purchase Terms and Conditions. Full details of the benefits are issued with the Annual Membership.

KEY TERMS AND CONDITIONS FOR GOLD AND SILVER MEMBERSHIPS AND COLLECTION AND PARK ANNUAL PASSES

  • Each Collections and Park Annual Pass and Gold or Silver Membership is valid for 12 months from the date of purchase, during our open season only.
  • Membership cards and Annual Passes are not transferrable and are valid for use by the named person only. Occasional spot checks will take place asking Members to provide additional ID when visiting. If our staff reasonably suspects that the user of the pass is not the Member, the pass may be withheld.
  • Two family children (aged 5-15) visit for free (to Exhibitions, Collection and Park) with each Gold or Silver Member each time the member visits.
  • Gold and Silver Under 26 Membership is for an individual aged up to 25 years.
  • Joint Membership is for two individuals living at the same address.
  • Collections and Park Annual Pass holders and Gold and Silver Members returning to Compton Verney must enter Compton Verney via Admissions and present their Membership Card or Pass to retrieve an entry ticket
  • When a Family Annual Pass is purchased, entrance tickets will be issued to each of the adults and children aged 5 to 15.
  • Collections and Park Annual Pass holders are not permitted to visit our Exhibitions without upgrading their day ticket or converting to a Membership. Annual Pass holders under 14 years must be accompanied by an adult aged 18 years and over holding a valid entry ticket.
  • We reserve the right to close and/or alter all or any part of the facilities available for use by the public at any time whether for technical, operational or meteorological reasons. No refund of the Annual Pass or Membership fee or any part of the Annual Pass or Membership fee shall be given in these circumstances.
  • We reserve the right to amend/ remove any membership benefits offered at any time
  • New passes can only be issued at the place from which they were purchased. There will be an administrative fee for replacing lost or stolen cards.
  • Lost cards should be reported immediately, please call 01926 645 500.
  • Photocopies of the Annual Passes or Membership cards will not be accepted.
  • Gold Member Guest Passes are valid for single use only and will be retained by Compton Verney. Guest Passes are valid for family of the Gold Member and the Gold Member must be present, Pass is only valid when shown alongside Gold Membership card with matching number. Guest Passes are not to be used in conjunction with any other offer, Membership, Group visit, ticketed talk or event. These Passes have no monetary value and Compton Verney reserves the right to refuse entry or to withdraw validity of passes. Pass is valid during normal opening hours but is NOT valid on selected days; members are advised to check comptonverney.org.uk/members for non-valid days before visiting.

TERMS AND CONDITIONS OF VOUCHERS AND PROMOTIONAL CODES

  • Vouchers entitle bearers to discounts on a standard admission ticket to Compton Verney up to the value printed on the voucher. This means the discount applies to any full-price ticket Compton Verney sells (except for any kind of group visit tickets or other discounted promotions or offers).
  • Each voucher can only be used once for a discount on a single ticket. For further tickets, additional vouchers will be required.
  • Vouchers can only be used at the Compton Verney admissions desk or Compton Verney’s online shop (if stated on the promotion) for the purchase of admissions tickets.
  • Vouchers have no monetary value and cannot be used in conjunction with any other offers, discounts or promotions, including group bookings or educational bookings.
  • Vouchers remain the property of Compton Verney at all times.
  • If a 2 for 1 offer is given the admission ticket of lesser value is free
  • Only one offer is available per transaction
  • Offers and discounts cannot be used in conjunction with any other offer, membership or group booking
  • Offers are valid for admission only not for special events or workshops unless otherwise stated
  • Compton Verney can refuse to accept vouchers which it deems to have been tampered with, duplicated, damaged or which otherwise are suspected to be fraudulent.
  • Compton Verney is entitled to cancel vouchers and promotional codes at any time, without prior notification.
  • Voucher is valid until the date stated on the voucher.

Purchase of products from the shop

Specifications on the website of the Products to be supplied by us are intended only to give a general description of the Products.

We reserve the right to make any changes in the specification necessary to comply with any applicable legal requirements and to change the specification published on the website provided that this does not materially affect the quality or performance of the products.

We warrant that we have the right to supply all Products offered by us on the website and that any Products purchased by you through our website are of satisfactory quality and reasonably fit for all the purposes for which the Products are commonly supplied.

Availability, prices and information of products

We do not promise that Products are necessarily available, and all Products are offered for sale subject to availability. The price of the Products shall be the price listed on the website on the date of your order (inclusive of VAT but exclusive of delivery charges which are payable by you).

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

All prices displayed on the website are quoted in UK pounds sterling and must be paid in full, including delivery charges, except where discounts are offered as detailed on the website.

Our website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing.

Payment for all Products must be by credit or debit card. We accept payment with VISA, MasterCard, Solo, Electron, Delta and Maestro. (American Express and Diners Card are NOT accepted.) Your order will only be dispatched once we have received confirmation of payment from WorldPay.

Delivery

All Goods will be delivered to the address that you indicate on the Check your order page and risk of damage to or loss of the Goods shall pass to you from the time of dispatch even if the Goods have not been received by you in person.

Any times quoted for delivery are approximate only and time shall not be of the essence. We shall not be liable for any delay in delivery of the Goods howsoever caused. We shall confirm each order in writing by sending you a printout of the order along with your Goods.

Cancellation, returns and refunds policy

When you return a Product to us because you have cancelled the Contract between us within the twenty-eight cooling-off period (see the paragraph entitled Consumer Rights above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation providing the product has been received by us. In this case, we will refund the price of the Product(s) in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. We will confirm any cancellation by email.

In order to obtain a refund the Products must be returned to us by recorded delivery at the following address: Retail Shop, Compton Verney House Trust, Compton Verney, Warwickshire, CV35 9HZ. Telephone: 01926 645500 from the UK or +44 1926 645500 from outside the UK.

When you return a Product for any other reason (for instance because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.

We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

Full credit/debit card details will be required for all refunds. These may be enclosed with the return or can be phoned through on the above contact number. All returned goods must be sent using recorded delivery. Compton Verney will not be liable to refund any items lost in the post.

All refunds will be made to the purchasing card only.

No credit/debit card details will be retained by Compton Verney’s online shop after use.

Shop delivery information

Fulfilment and delivery details

All online orders will be dispatched to the UK mainland via Royal Mail within 48 hours of payment confirmation.

Please note:

  • Delivery times and postage & packaging costs below
  • One price is payable irrespective of the number of items being purchased
  • That packages need to be signed for, so please keep this in mind when filling in your order delivery address
  • We are unable to deliver to any PO Box address.

If tickets and other products are purchased together, there will be a ticket handling charge and a delivery charge made.

Delivery timetable & costs for all products

Ticket handling charge (includes postage): £1.99            Up to 7 working days

Destination Delivery days Postage & packing
Membership UK Up to 10 working days 2nd class post (no charge)
Membership Overseas Up to 21 working days £3.00
UK Up to 7 working days £2.99
European Union Up to 10 working days £4.99
Rest of World Up to 28 working days £6.99

For further delivery information or for any other queries please contact Retail Shop, Compton Verney House Trust, Compton Verney, Warwickshire, CV35 9HZ or by telephone on: 01926 645500 from the UK or +44 1926 645500 from outside the UK.

Your status

By placing an order for goods through our website, you warrant that:

  • You are legally capable of entering into binding contracts;
  • You are at least 18 years old; and
  • You are resident in the United Kingdom.

How the contract is formed between you and us

When you click on the Submit Order Button on the Check your order page on the website, we will treat the order as an offer by you to purchase the goods from us subject to these terms and conditions. After placing an order for goods, you may receive an e-mail from us acknowledging that we have received your order and that that we accept your order and will be dispatching your goods (the Dispatch Confirmation). Your order constitutes an offer to us to buy goods.

Please note that your offer does not mean that your order has automatically been accepted. All orders are subject to acceptance by us, and if we accept your offer, each order online will be confirmed by us. The contract between you and us which incorporates these terms and conditions (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those goods whose dispatch we have confirmed in the Dispatch Confirmation.  Please check the Dispatch Confirmation carefully as we will not be obliged to supply any other goods which may have been part of your order. Any amendments to your order following our issue of the Dispatch Confirmation will be at our sole discretion.

Consumer rights

If you are contracting with us as a consumer, you may cancel a Contract for the purchase of goods at any time within twenty-eight days, beginning on the day after you received the Products and/or the annual membership and/or tickets (providing that you have not used your Product(s) or used your annual membership as set out in the membership guidelines, dispatched with your membership pass, during this time, or used your ticket(s)). In this case, you will receive a full refund of the price paid for the goods in accordance with our refunds policy (above).

To cancel a Contract, you must inform us in writing. You must also return the goods to us immediately at your own cost. Products must be returned in the same condition in which you received them, and at your own risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Personal data

We will process your personal data in accordance with data protection legislation. Any personal data that is provided to us in the course of any transaction with you (with the exception of any credit card details which shall be kept confidential) and shall be processed in accordance with our Privacy Policy.

Limitation of liability

Our liability to you for any losses you suffer as a result of us breaking this agreement is strictly limited to refunding the purchase price of the Goods purchased as provided for above.

We shall not be liable to you for any:

  • loss of profits; or
  • damage to reputation; or
  • loss of anticipated savings; or
  • loss of anticipated revenues; or
  • loss of business opportunities;
  • loss of contracts; or
  • loss of goodwill; or
  • loss or corruption of any data; or
  • claim, action or demand made against you by any third party;
  • indirect loss, damage, cost, expense, claim or other liability whatsoever;

which arises out of or in connection with these terms and conditions.

For the avoidance of doubt nothing in these terms and conditions of sale shall serve to exclude or limit our liability:

  • in respect of death or personal injury caused by our negligence or the negligence of our officers or employees;
  • under section 2(3) of the Consumer Protection Act 1987; or
  • for fraud or fraudulent misrepresentation; or
  • for any matter which it is not possible to exclude or attempt to exclude liability.

Changes to the terms and conditions of sale

Our terms and conditions of sale may be changed from time to time. Please review them regularly.

You will be subject to the terms and conditions in force at the time that you order Goods from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders already placed by you), or if we notify you of a change in the terms and conditions before we issue a Dispatch Confirmation (in which case we have the right to assume you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven days of receipt by you of the Goods).

Law and jurisdiction

These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

Comments and complaints

If you have any comments or complaints to make about purchases made through the website please send them to the Retail Department, Compton Verney House Trust, Compton Verney, Warwickshire, CV35 9HZ. Telephone: 01926 645500 from the UK or +44 1926 645500 from outside the UK.